Privacy Policy

1. Definitions

In this Privacy Policy, the following terms shall have the meanings set out below:

  • “User” means an individual using the Service with a personal login to the Platform.
  • “User Account” means a personal account containing data and information about the User for accessing the Platform and the Service.
  • “User Data” refers to any data entered by the User or data that can be extracted from the Platform.
  • “Agreement” means the Customer Agreement, including its appendices.
  • “Marketplace” means consulting services integrated into the Platform using External Suppliers.
  • “Platform” is defined in the Customer Agreement.
  • “Service” is defined in the Customer Agreement.
  • “Third-Party Applications” refers to software applications developed by third parties.
  • “External Supplier” means a third-party entity providing customer-specific content for the Platform.

2. Scope of Service

  1. The version of the Service provided is the current version available on the date the User’s subscription starts. Use of the Service is not contingent on a specific version of the Platform.
  2. We reserve the right to perform updates, enhancements, make changes, or remove features from the Platform.
  3. We may engage External Suppliers to fulfill our obligations under the Agreement and are responsible for their work as if it were our own.

3. Use of the Service

  1. The User is responsible for all activities conducted under their User Account.
  2. The User is responsible for all material created or uploaded to the Platform, ensuring they have the necessary licenses for such material.
  3. The User agrees not to use the Service for unlawful, obscene, abusive, or fraudulent purposes. We may suspend User Accounts and remove unlawful content, notifying the User of any violations.
  4. Access to the Service is granted only to Users with a paid subscription and is restricted to identified individuals within the User’s organization. User credentials must not be shared. We will lock accounts in case of unauthorized access and the User must notify us if their credentials are compromised.
  5. The User may not resell User Accounts or create a commercially available solution combining the Platform with other assets unless a written agreement is established.

4. Accessibility and Security

  1. We provide initial training of up to 2 hours and technical support by email or telephone.
  2. The Service is generally available 24/7, but we may take measures affecting availability for technical, operational, or security reasons.
  3. We will notify Users of major planned outages 3 days in advance. Unplanned outages will be rectified as soon as possible.
  4. We implement technical and organizational measures to protect User Data and perform regular backups.

5. Technical Support

  1. Technical support is provided by us or through an External Supplier designated by us.
  2. Support is available via phone and email on weekdays from 09:00 to 17:00 CET. We aim to respond to email inquiries within 48 hours.
  3. Technical support covers issues related to the Service, excluding advice, requests for changes, or additional consultancy.

6. Payment Terms

  1. Subscription fees are charged in advance monthly. Technical support and consulting services are billed separately as per our price list.
  2. We may adjust subscription fees in line with inflation, with notice given at least one month in advance.
  3. Payment terms are 30 days from invoice date, with VAT and additional fees as per our price list.

7. Data Integrity

  1. The User is considered the data controller and is responsible for personal data processing. We process User Data as a data processor and follow the User’s instructions.
  2. We implement appropriate security measures to protect User Data.
  3. We may use non-personal data and statistics for our purposes, including marketing, even after the Agreement ends. Further details are in our Privacy Policy.

8. Intellectual Property Rights

  1. We hold all intellectual property rights related to the Platform and Service. This includes copyrights, patents, trademarks, and other rights.
  2. The Service may integrate with Third-Party Applications, which have their own terms and conditions.
  3. We own the copyrights and exclusive rights to our trademarks. The User must obtain written consent for any use of our trademarks.
  4. Users retain rights to material uploaded but must ensure they have the necessary rights. We may use User-generated material for marketing purposes.

9. Early Termination

  1. The User may terminate the Agreement with 30 days’ notice if they do not accept changes to the Platform or Services.
  2. We may terminate the Agreement immediately in case of late payments, insolvency, or breach of Agreement.
  3. No refund will be provided for fees paid in advance. Upon termination, User access will be blocked, and User Data will be deleted unless otherwise instructed.

10. Limitation of Liability

  1. We are not liable for any loss or damage arising from the Platform or Service.
  2. We are not responsible for indirect damages such as loss of profit or information.
  3. Our liability is limited to direct damages up to 25% of the agreed fee for the Service.

11. Miscellaneous

  1. Confidentiality
  1. Both parties must keep each other’s confidential information private during and after the Agreement.
  2. Confidential information must not be disclosed except as required by law.
  3. The confidentiality obligation lasts for three years post-Agreement.
  4. Force Majeure
  5. We are not liable for non-performance due to circumstances beyond our control.
  6. Amendments and Additions
  7. Changes to the Agreement must be in writing and signed by both parties.
  8. Entire Agreement
  9. The Agreement represents the entire understanding between the parties.
  10. Invalidity
  11. If any part of the Agreement is found invalid, the rest remains in effect.
  12. Transfer
  13. Rights or obligations under the Agreement cannot be transferred without prior written consent.

12. Applicable Law and Dispute Resolution

  1. The Agreement is governed by Swedish law.
  2. Disputes will be resolved by arbitration in Gothenburg, Sweden, under the rules of the Stockholm Chamber of Commerce.
  3. Arbitration proceedings will be confidential unless otherwise required by law.
  4. Seeking interim relief for intellectual property rights or other urgent measures is not considered a breach of this Agreement.